Introduction
Our commitment to protecting your privacy is paramount.
Information We Collect
We do not generally collect personal information simply because you visit our website. However, certain technical information, such as IP addresses and browser information, may be collected automatically through our website systems and analytics tools.
We may collect personal information that you voluntarily provide to us, including your name, email address, telephone number, organisation, course registration details, enquiry details, and any other information you choose to provide.
We may collect and store information to provide services to you, administer training and related activities, respond to enquiries, manage our relationship with you or your organisation, and operate our business. This information may be collected through telephone conversations, email correspondence, website forms, course registrations, online learning systems, and other interactions with us.
If you choose to provide information to us by completing an online form, that information may be accessed by our staff for the purposes for which you supplied it and so that we can better understand your interest in our business.
Website Analytics and Cookies
Our website records standard information such as time, date and URL of the request (the web page you arrived from) via our web servers. This information is recorded on all web servers and is used to improve the functionality, structure, and performance of our website. We analyse non-identifiable web traffic data to improve our services and the use which visitors make of this website.
When you use our website, our server may log the following information provided by your browser:
- your server’s IP address (a number which is unique to the machine through which you are connected to the Internet) or your personal IP address;
- the type of browser and operating system you are using; and
- the domain name of the referring site (for example, the previous website that you visited).
Website analytics information is generally used in aggregate form and is not ordinarily used to identify individual users.
We may analyse this information to identify trends and statistics, understand how visitors use our website, improve our services, and measure the effectiveness of our marketing and communications.
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, enhance the user experience, and help protect the website from spam or fraudulent activity.
Cookies are small text files that are stored on your device by your web browser. They may be used to maintain website functionality, remember user preferences, manage website sessions, and collect information about how visitors use the website.
We may use third-party services and technologies from time to time, including:
- Google Analytics;
- Google Ads Conversion Tracking;
- Google Remarketing;
- Google Maps;
- Google CAPTCHA and security services;
- Meta (Facebook) Pixel;
- HubSpot CRM and marketing automation tools;
- LinkedIn Insight Tag; and
- Google Tag Manager and other website performance, analytics and marketing tools.
These services may place or access cookies and similar technologies on our website and may collect information about your interactions with the website. The information collected may be used to measure website performance, understand visitor behaviour, improve our services, measure the effectiveness of advertising campaigns, and assist in delivering more relevant advertising on third-party websites and platforms.
Information collected through these services is generally aggregated and may be processed by the relevant service providers in accordance with their own privacy policies.
You can control, disable or delete cookies through your browser settings. However, disabling certain cookies may affect the website’s functionality and performance.
Use of Personal Information
We use personal information to provide training and related services, manage accounts and registrations, communicate with clients and learners, respond to enquiries, and operate our business.
We may use personally identifiable information to send essential communications, including enrolment confirmations, course information, account information, invoices, assessment results, updates relating to our services, and other important administrative or service-related notices.
We may also use personal information to send promotional material, updates about our services, training opportunities, events, or other information that may be of interest to you. If you do not wish to receive marketing communications, you may unsubscribe using the link provided in the communication or contact us at info@safetysolutions.co.nz to request removal from our mailing lists.
We will not use personal information for purposes unrelated to those described in this Privacy Policy unless authorised by you or permitted or required by law.
Disclosure of Information
We will only disclose personal information where:
- you have authorised us to do so;
- it is necessary to provide services requested by you;
- it is required or permitted by law;
- it is necessary to comply with a legal obligation, court order, judicial proceeding, or lawful request from a regulatory or enforcement authority; or
- it is necessary to protect our legal rights, interests, property, or safety, or those of others.
Third-Party Websites
Our website may contain links to third-party websites that are not controlled by us. We are not responsible for the privacy or security practices of those third-party websites, and those sites are not covered by this Privacy Policy.
Storage and Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected and to meet legal and business requirements. Personal information is typically retained for up to three years before being archived and is generally deleted 12 months after archiving, unless we are required to retain it for longer to meet legal, regulatory, contractual, or operational requirements.
For corporate client accounts, personal information associated with the account may be deleted upon request when the corporate account is closed, subject to any legal, regulatory, or contractual obligations requiring us to retain certain records.
Overseas Storage and Processing
Some information may be stored or processed by trusted service providers located outside New Zealand. We take reasonable steps to ensure those providers protect personal information in accordance with New Zealand privacy requirements.
Access and Correction
You may request access to any personal information we hold about you and request correction of that information. If your personal information changes, or if you wish to update, correct, delete, or deactivate your information (subject to our legal and contractual obligations), you may contact us using the details provided below. Requests can be made by contacting us at info@safetysolutions.co.nz
Privacy Breaches
If a privacy breach occurs that is likely to cause serious harm, we will comply with our obligations under the Privacy Act 2020, including notifying affected individuals and the Privacy Commissioner where required.
Privacy Contact
For any privacy-related enquiries, requests, or concerns, please contact us at: info@safetysolutions.co.nz
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this website and will take effect from the date of publication.
Last Updated: 23/07/2026
